This policy applies to online purchases from Pup Nosh, operated by Pupnosh Pet Food and Accessories.
Return window and eligibility
Request an eligible return within 7 days of delivery. Items must be unused, in the same condition as received and in their original packaging. A receipt or other proof of purchase is required.
Items that cannot be returned
Dry food, wet food, treats and toiletries cannot be returned. Gift cards are also non-returnable. Only regular-priced items are eligible for a refund; sale items are not eligible for a refund.
Damaged, defective, missing or incorrect items
We replace items if they are defective or damaged. If an item arrives damaged, is missing from your order or is different from what you ordered, contact us within 7 days of delivery. Include your order number and proof of the issue, such as photos of the item and packaging, so we can review it. If Pup Nosh is at fault, Pup Nosh will bear the related return or replacement shipping costs.
How to request a return or replacement
Email help@pupnosh.com with your order number, item details and reason for the request. You can also call +91 99912 45933. Contact us before sending an item back to obtain return instructions. Please do not send purchases directly to the manufacturer.
Return shipping costs
For an eligible return where Pup Nosh is not at fault, you are responsible for the return shipping cost. When Pup Nosh is at fault, Pup Nosh bears the cost. Consider a trackable shipping service for valuable items and keep your proof of postage.
Refunds
Once a return is received and inspected, we will email you to confirm whether the refund is approved or rejected. Approved refunds are processed within 10 working days to the original payment method. You may alternatively request a gift card of equal value, sent to the email address used for your account. For a Cash on Delivery purchase, contact our team to arrange the approved refund.
Late or missing refunds
If you have not received an approved refund, check your bank account and contact your card provider or bank about processing delays. If it is still missing, email help@pupnosh.com with your order number.
Gifts
If an eligible returned item was marked as a gift and shipped directly to you, a gift credit for its value is issued after receipt of the return. Otherwise, an approved refund goes to the original purchaser.
Frequently Asked Questions
How long do I have to request a return?
For eligible items, contact us within 7 days of delivery. The item must be unused and in its original condition and packaging.
Who pays for return shipping?
Pup Nosh pays when Pup Nosh is at fault. For other eligible returns, the customer pays the return shipping cost.
How long does an approved refund take?
Approved refunds are processed within 10 working days after the returned item is received, inspected and approved.
What should I do if my order arrives damaged or incorrect?
Contact help@pupnosh.com within 7 days with your order number and evidence of the issue. We will review the claim and provide next steps.
Business and support contact
Pupnosh Pet Food and Accessories
Pup Nosh Pet Store, Delhi Road (Vivekanand Chowk), Sonipat, Haryana 131001, India
help@pupnosh.com · +91 99912 45933
